Patients

Frequently asked questions

	What information does the Registration Desk (Inschrijfbalie) require on my first visit?
	Can I use my mobile telephone in the hospital?
	How do I get to Bronovo Hospital using public transport or by car?
	What is the telephone number of a certain outpatient clinic and/or ward?
	What do I bring if I am admitted to hospital?
	How long are the waiting lists for a visit to the outpatient clinic, a day admission or an admission of several days?
	What are the visiting times in the hospital?
	What facilities are available during my stay in the hospital?
	What questions can the Patient Information Office (Bureau Patiëntenvoorlichting) assist me with?
	I have a question about an invoice, where can I obtain information?
	Even though I am insured, I have still received an invoice at home. What should I do?
	What should you do if you wish to change/alter your name, address,doctor or insurance?
	Both my Insurance Company and myself have paid the invoice in full.  Howcan I be reimbursed?
	Although I am insured and have given birth in your hospital, I havestill received an invoice.  How is this possible?
	I have given birth in your hospital.  Will my baby automatically beregistered with the Insurance Company?
	What is our International Bank Account number (IBAN)?
	What is our Bank Identification Number (BIC number)?
	Objection against costs/invoice
	If you wish to request your medical documents?
	Price Quotation of  Diagnose-Combination Treatment (DBC)
	Where and by which method of payment can I pay for invoices, health check-ups and advance payments?
	Test/examination for a Visa
	Can you give me the results of my blood test, urine test,…?
	What are my rights and obligations as a patient?
	I wish to report my positive/negative experience, where can I do this?
	What does the Patient Advisory Council (Patiëntenadviesraad) do?

Answers

I have a question about an invoice, where can I obtain information?
Look under DBC or pose your questions about invoices to the Care Administration Department (afdeling Zorgadminstratie), telephone +31 (0)70 - 312 46 21. The Care Administration Department is available from Monday to Thursday from 09.00 - 11.30 hours. Or you can write to: Bronovo Hospital, f.a.o. Care Administration Department, P.O. Box 96900, 2509 JH The Hague.

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Even though I am insured, I have still received an invoice at home. What should I do?
There are a few possibilities as to why this has happened,namely;

• the correct health insurance details are not known in our Hospital Information System,whereby you have received the invoice at home.  If this is the case, please send the invoice back to us and enclose a copy of your application for medical insurance or medical insurance card.  We will then amend your details in our system and send the invoice to your Insurance Company.
• the invoice which you have received pertains to treatment which is not covered under the basic health insurance of your Insurance Company.  If this is the case, the invoice is sent to your home address and you must then declare it. yourself, to your Insurance Company.
• if you are insured abroad, you have to declare the invoice yourself to your Insurance Company.

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What should you do if you wish to change/alter your name, address, doctor or insurance?
On your next visit to our hospital, you can make all the necessary changes at the Registration Desk which is situated in the central hall.  Do not forget to bring a valid form of identification with you, namely an identification card or passport.

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Both my Insurance Company and myself have paid the invoice in full.  How can I be reimbursed?
Reimbursements pertaining to invoices which have been paid both by yourself and your Insurance Company, are paid to you as soon as possible. 

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Although I am insured and have given birth in your hospital, I have still received an invoice.  How is this possible?
You have perhaps given birth in our hospital due to a non-medical indication.  The invoice which you have received pertains to your "own risk" which you have to pay. Your Insurance Company has paid the remaining costs of this invoice.

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I have given birth in your hospital.  Will my baby automatically be registered with the Insurance Company?
No, you personally are responsible for ensuring that you baby is registered with your Insurance Company.  You can send these details, to us, on the relevant form which you can find in the package which you received, after your delivery, when leaving our hospital.

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What is our International Bank Account number (IBAN)?
Our IBAN number is NL50BNGH0285147056. (Note: new IBAN)

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What is our Bank Identification Number (BIC number)?
Our BIC number is BNGHNL2G. (Note: new BIC number)

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Objection against costs/invoice
Should you have an objection against your invoice, please send a letter, exclusively, to the following address: Stichting Bronovo-Nebo, To the attention of the Care Administration/Patient Administration, Postbus 96900, 2509 JH Den Haag. 

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If you wish to request your medical documents?
Should you wish a copy (or parts of) your medical documents, you can only do this by means of a written request.  In your letter you need to state the reason for your request, your details, such as your full name and date of birth, and which specific medical details you need.  Send your letter, together with a copy of your passport or identification card to the following address:
Stichting Bronovo-Nebo,
To the attention of  The Board of Directors,
Postbus 96900,
2509 JH The Hague.

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Price Quotation of  Diagnose-Combination Treatment (DBC)
A price quotation is only possible if you have the complete Diagnose-Combination Treatment code.  This code can be obtained via your specialist. 

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Where and by which method of payment can I pay for invoices, health check-ups and advance payments?
Payments can be made at the Registration Desk on the ground floor. You can only use Pin, Master/Maestro Card, Visa and American Express as methods of payment.

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Test/examination for a Visa  
If you visit our hospital for a test/examination for a visa, you first have to register at the Registration Desk situated in the central hall of our hospital. For the test/examination you can pay at the Registration Desk (Pin, Master/Maestro Card, Visa and American Express). After payment, you can have all of the investigations carried out. The Laboratorium is on the 2nd floor and the Radiology Department is on the ground floor.

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Can you give me the results of my blood test, urine test,…?
The doctor who requested the examination will inform you of the results. This could be your general practitioner or a specialist from Bronovo Hospital who is treating you.

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